Office Hours
Office hours are Monday – Friday, 8:30am – 4:30pm. Our office is closed for all National holidays. Please feel free to contact us during business hours to discuss billing and administrative issues. After hours, no billing or administrative issues can be answered. When calling after normal business hours, you must leave a message with our answering service in order for us to know you have an issue. Payments can be made online at any time of day.
Emergencies
Our staff is available 24 hours a day, 7 days a week to respond to emergencies. Emergencies are major leaks, or any malfunction that causes a home to be without water, roads to be washed out, or threaten life or property. Southern Water Systems will assess all leaks, but may elect to fix them during the business day, when daylight and utility location (gas, electricity, etc.) make the repair safer for personnel. Southern Water Systems is responsible for the repair and maintenance of water lines in the road, and onto the utility easement(s). This includes all leaks from the main line to the meter box in a customer’s yard. The utility company will therefore respond to leaks and fix leaks in the meter box and on the road-side of the meter box. All leaks between the meter box and the house are on a customer’s private water line and are the responsibility of the customer. We recommend a plumber be obtained to fix leaks on a private line.
Standard Fees
Deposit – $100 – Required to establish a new account.
Meter Fee – $250 – This covers the cost of a new meter, meter box, connectors, and tap in fee.
Returned Check Fee – $30 – Applied to the account if the bank returns a check for any reason.